FAQ

Who makes your items?

Everything in our store is designed by us and 100% exclusive to our store (©BAD KITTY LTD.), however, we outsource our printing and/or delivery to outside companies. Orders are printed and shipped from USA and EU.

When will I get my order?

Average time from order until delivery is about 7-9 days. It takes about 2-7 business days to create apparel products. 97.66% of our orders are shipped within 5 business days. You will receive an email with tracking info when your order ships.

*Note: Shipping times currently may be delayed 12-17 business days (about 4 weeks) due to the currently ongoing global pandemic caused by COVID-19. Please read Printful's page with updates about this as these shipping estimates are subject to change. https://www.printful.com/covid-19

What if there's an error?

Mistakes are rare, but they happen. If you ever have any issue with the print quality upon receiving an order, or an item was damaged in transit, please email support@gothcharlotte.store with order number, explanation of the problem, and clear photo of any issues. Then we can send a replacement item to you. Since all items are made to order, we can not give refunds if you are unhappy with the fit or size.

*Note: Customers will have 7 days from the time they receive an order to issue a problem report. If 7 days have passed, we will assume you are satisfied with your order.

*Note: If customer provides an undeliverable shipping address, the item(s) will be returned to our delivery vendor. It is the customer's responsibility to pay the new shipping fee before we can resend the order to the correct address.

*Note: If you entered your address incorrectly, please email support@gothcharlotte.store with your order number and correct shipping address immediately so it can be changed as soon as possible.

Do you deliver outside the USA?

We offer worldwide shipping for a surcharge.